RETURNS POLICY

DESIGNED BY HMA'S POLICY

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you are cancelling your order which is not damaged, defective or ordered in error, you must inform us within 14 days of receiving your order - we will then advise you to return your order to us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NON-RETURNABLE ITEMS

Free gifts or promotional items
Gift cards
Personalised products (items that have been modified with a name or message)
Commissioned artwork (artwork created specifically for you by the artist)

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If your order is damaged or defective please contact us at hayleymargaretarthur@hotmail.co.uk or via the 'Quick Question Form' on the 'Contact' page of this website.

LATE OR MISSING RETURN

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hayleymargaretarthur@hotmail.co.uk or via the 'Quick Question Form' on the 'Contact' page of this website.

SHIPPING

To return your product you will need to contact us at hayleymargaretarthur@hotmail.co.uk or via the 'Quick Question Form' on the 'Contact' page of this website and the return address will be provided to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item and a refund can only be authorised on our receipt of the original item.

Designed by hma are not liable for your parcel not being returned to us if not tracked.

IMPORTANT

We ask that you insert a covering letter including your order number while shipping this item back to us. It will speed up the process of us finding out why you're returning the item and will allow us to process any refunds quicker than normal.